Managing Process Change in a Challenging Public Sector Environment

Description Many process improvement efforts are partial or complete failures. Process improvement in the public sector is even more daunting. This report describes the challenges, program components, change management strategy, and lessons learned from a

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Determination of Consensus for Sustainable Post-Conflict Leadership

Description Leading a geo-political region from conflict to sustainable post-conflict requires a specific mix of leadership roles and practices. Consensus and non-consensus among a large sample of regional leaders may require innovative views of consensus

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